Delivery Policy

ISLAHOLA currently offers delivery to Hong Kong, Macau, Taiwan, Singapore and selected international destinations. All orders will be processed and dispatched upon payment confirmation.

Hong Kong

Standard Shipping: HK$25

Enjoy complimentary SF Express delivery on orders over HK$599.

Complimentary delivery is available for door-to-door delivery, SF Store pickup and SF Locker pickup.

For SF Store or SF Locker pickup, please provide the correct pickup location details at checkout.

Macau

Standard Shipping: HK$30

Enjoy complimentary shipping on orders over HK$599.

Taiwan

Standard Shipping: HK$70

Enjoy complimentary shipping on orders over HK$599.

Singapore

Standard Shipping: SGD12.90

Enjoy complimentary shipping on orders over SGD150.

Estimated delivery is approximately 3–5 business days after dispatch. Delivery times may vary depending on courier arrangements and customs clearance.

International Shipping

We currently offer international shipping to Australia, the United States, Canada, the United Kingdom, New Zealand and other selected international destinations.

Standard International Shipping: HK$250

Enjoy complimentary international shipping on orders over HK$1,800.

Delivery times may vary depending on the destination, courier arrangements and customs clearance.

Order Processing

Orders are normally processed and dispatched within 1–3 business days after payment confirmation, excluding weekends and Hong Kong public holidays.

Tracking information will be provided after dispatch where available.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, clearance fees or other charges imposed by the destination country or region.

Any applicable duties, taxes or customs-related charges are the responsibility of the recipient and are not included in the product price or shipping fee.

Customs clearance procedures may occasionally affect the estimated delivery time.

Delivery Information

Please ensure that the recipient's name, shipping address, contact number and other delivery information are complete and accurate before placing your order.

Any additional shipping costs resulting from incorrect or incomplete delivery information, failed delivery, returned parcels or redelivery will be the responsibility of the customer.